Shipping Policy

1. Where we ship

Everywhere in the United States and Canada — all 50 states, every province and territory (Nova Scotia to Yukon), rural routes, PO Boxes (small accessories) and APO/FPO addresses where carriers allow. For destinations beyond North America, call us — we occasionally arrange forwarders from our Sioux Falls warehouse.

2. Shipping costs

United States: free shipping on orders over $299 to the contiguous 48 states; under that, a flat $19.95 applies. Alaska and Hawaii ship at quoted carrier rates (usually $49–$99).

Canada: free shipping on orders over $399 CAD; under that, a flat $24.95 CAD applies. Canadian orders ship via DHL or Canada Post — customs clearance, duties and brokerage are handled and paid by us, so the price you see at checkout is the full land cost. No surprise fees at the border.

Showroom pickup (312 S Conklin Ave, Sioux Falls, SD 57103) is always free, and we'll have your order assembled, charged and ready at the agreed time.

3. Dispatch and transit times

In-stock items leave our Sioux Falls warehouse within 24 hours on business days (order cut-off 12:00 noon CT), consistent with the FTC's shipped-when-promised rule. Once with the carrier:

• US East Coast & Southeast: 1–3 business days.
• US Central: 2–4 business days.
• US West Coast: 3–5 business days.
• Alaska, Hawaii & remote rural routes: 5–8 business days.
• Canada (all provinces): 3–8 business days, customs pre-cleared by us.
• Power chairs and large scooters: add one business day — we fully assemble, charge and test them first.

4. Tracking and communication

You'll receive an email when your order is confirmed, when it ships (with a live FedEx or UPS tracking link) and when it's out for delivery. Our team watches every consignment and will call you proactively if anything looks delayed.

5. Setup and packaging

Manual wheelchairs, rollators and accessories ship securely boxed and arrive about 95% assembled with photo instructions — unfold, attach footrests, done in ten minutes. Powered products arrive fully assembled and tested; white-glove in-home setup is included in Sioux Falls, Minneapolis and Omaha, and a scheduled video orientation call everywhere else.

Please keep the packaging for two weeks where possible. It makes any warranty return or exchange dramatically simpler.

6. If you're not home

Carriers attempt delivery up to three times and can hold parcels at a local FedEx or UPS Access Point for pickup at your convenience. Power chairs and scooters ship freight with a scheduled delivery window and an adult-signature requirement — the carrier calls ahead, so nothing lands on your porch unattended.

7. Delays and severe weather

Hurricane season, winter storms and carrier network overloads occasionally slow things down. If your order will be materially late we will tell you first, and if a delay exceeds ten business days you may cancel for a full refund — before the truck even arrives.

8. Shipping problems

Damaged on arrival, wrong item, or box shows tampering? Note it with the driver, photograph it, and contact us within 48 hours. Every shipment is insured; we replace, repair or refund — your choice — and handle the carrier claim ourselves.